The buzz word is
SMAC(Social, Mobile, Analytics and Cloud) and it is every
management intellectual's panacea for future. The most affected domain is
marketing and it seems that with the advent of big data
analytics traditional marketing concepts will be extinct.
Simultaneously, it was
felt that branding concepts were very western from the very beginning and were
not relevant ever. The phrase "Yeh global hoga...but Bombay main nahi
chalega" was the dictum.
According to Bambaiyya ideology Indian market requires a specific skill
which cant be taught and is an art, mastered by traditional business families.
So it seems that
marketing function is facing a major crisis of survival. Atleast the Philip
Kotler variety? Will it survive the onslaught of SMAC.
More importantly, will it continue to add value to the organizations?
So
before going on the reasons - in future posts - let me just convey my
opinion. HELL YEAH, traditional branding concepts are alive and kicking in
Indian business space. However, the world of marketing and PR has
changed so much in the last few years. It's no longer an option to rely on
traditional means of advertising and communications to get out your message. In
fact, you are no longer in control of your message.
For anyone trying to
grow a business, trying to communicate with customers, it's time to embrace
digital marketing. This means letting go and reaching out using new strategies,
tools, tactics and technologies. It's not about announcements, broadcasts, or
controlled messages. It's a conversation. And how do you start this conversation?
First steps in customer
engagement: A great conversation begins by having something
to share that's interesting, engaging,provocative. Next, you need to be
responsive and remain alert as these conversations emerge, spread, and evolve.
Whether you start such conversations yourself, or not, you need to participate
in them. Start one, find one, change one, just be part of the conversation.
In future posts, we will evalute these topics
further.
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